Fitzgerald's Call Center Insurance Positions Survey

The Center Survey covers insurance positions found in multiple call centers: Claims, Underwriting, Insurance Telesales, Processing and Human Resource Service Centers.  In addition, positions that are common to more than one type of center are surveyed as “Cross-Center” jobs.  

There are typically multiple levels per job family included in this survey: entry, developing, command, and specialist levels for claim, underwriting, sales and processing jobs and also three levels of management jobs in the claim, underwriting and sales job families.

The survey participant report will continue to provide all participants with a custom report reflecting percentile based compensation information:

• For each job, statistics will be shown for the average, and the 25th, 50th, and 75th percentiles of Base Salary, Actual Bonus paid, Bonus Target %, and Total Cash Compensation.
• National pay information will be presented for each surveyed position for which five or more companies have reported pay data. 

 All participating companies will receive a customized report of the survey findings in PDF format.  The report includes your company’s pay data compared to the survey results, on an average and percentile basis, of all other survey participants within the United States.  Additionally, the survey reports national and regional based compensation data for each job. All of the above pay related information will be provided to survey participants   in both a PDF report format, and in an electronic, importable Excel® file format (including survey job descriptions).